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Running my businesses I quickly realised something that was contradictory to accepted beliefs: the customer does not come first – your staff should come first! If your employees are happy, then they will give excellent service to your customers, and your customers will be happy. So, it is worth taking note of the following points: 1. Teach your staff how to handle difficult situations. If you observe them handling a difficult situation badly, do not criticise. Tell them “I don’t know how I would have dealt with that problem – I’ll need to think about it” 2. Treat your staff with courtesy and respect. They will usually give the same in return. 3. Discuss your training requirements with your supervisors before you begin to train your staff, so that your management structure is cohesive and working towards the same goals. 4. Set weekly or monthly training sessions. Use these sessions to highlight strengths and weaknesses of your staff, and ask your staff if there are any points they wish to raise.
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Further information about coffee shop startups is included in our website www.howtosetupacoffeeshop.co.uk where you can download a free newsletter and Don Clarke's top 10 tips. The guide will soon be available in Turkish, and a version is currently being prepared for the US market.
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